Privacy Policy

Effective Date: August 10, 2026

The Independent Surgical & Diagnostic Clinics of Ontario (“ISDCO,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how ISDCO collects, uses, discloses, retains, and protects personal information through the ISDCO website, isdco.ca (the “Website”), and in connection with our membership, communications, events, educational activities, advertising, and other organizational activities.

By using the Website or voluntarily providing personal information to ISDCO, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with ISDCO, we may collect personal information including:

  • name;

  • organization, clinic, or facility name;

  • job title or professional role;

  • mailing address;

  • email address;

  • telephone number;

  • information submitted through contact forms;

  • information submitted through membership applications;

  • information relating to event or educational program registration;

  • information relating to advertising or sponsorship inquiries;

  • information provided when communicating with ISDCO;

  • payment or transaction information where applicable; and

  • information voluntarily provided when subscribing to ISDCO newsletters or other communications.

We may also automatically collect certain technical information when you visit the Website, including:

  • IP address;

  • browser type and version;

  • device type;

  • operating system;

  • referring website;

  • pages viewed;

  • approximate geographic information;

  • date and time of visits; and

  • general information about how visitors interact with the Website.

This technical information may be collected through cookies, analytics tools, and similar technologies.

2. Information Submitted Through Website Forms

The Website may contain forms that allow visitors to contact ISDCO, apply for membership, request information, register for activities, inquire about advertising or sponsorship opportunities, or submit other information.

Information submitted through these forms will be collected and used for the purpose for which it was provided, including responding to inquiries, processing applications, administering registrations, or communicating with you about the relevant ISDCO activity.

You should not submit sensitive personal information, confidential patient information, medical records, or other information that ISDCO has not specifically requested through a Website form.

ISDCO is not intended to be used as a system for submitting personal health information or patient records.

3. Membership Applications

If you submit an application for ISDCO membership, we may collect information necessary to evaluate, administer, and maintain the membership relationship.

This may include information about you, your organization, clinic, facility, professional role, contact information, and other information reasonably required for membership administration.

Membership information may be used to:

  • review and process membership applications;

  • communicate with members;

  • administer membership records;

  • provide member services and resources;

  • administer member events and educational activities;

  • process membership-related payments;

  • communicate information relevant to the activities and interests of ISDCO members; and

  • fulfill applicable legal, accounting, and administrative requirements.

Membership information will not be publicly displayed unless you have provided consent or the information is otherwise intended for public disclosure as part of an ISDCO membership directory, listing, event, publication, or other activity.

4. Newsletter and Electronic Communications

ISDCO may offer visitors the opportunity to subscribe to newsletters, e-news, updates, event announcements, educational information, advocacy communications, and other electronic communications.

Where required by law, ISDCO will obtain consent before sending commercial electronic messages (“CEMs”).

Under Canada's Anti-Spam Legislation (“CASL”), commercial electronic messages generally require consent, identification information, and a functioning unsubscribe mechanism.

When you provide express consent to receive ISDCO electronic communications, ISDCO may send you communications relating to the purposes identified when consent was obtained.

You may withdraw your consent at any time by using the unsubscribe mechanism included in the communication or by contacting ISDCO directly.

ISDCO will process unsubscribe requests in accordance with applicable law. CASL generally requires unsubscribe requests to be given effect within 10 business days.

ISDCO may continue to send certain non-commercial, administrative, transactional, or other communications where permitted by law, including communications necessary to administer a membership, registration, transaction, or other relationship.

ISDCO maintains records of consent and unsubscribe requests as reasonably necessary to administer its electronic communications and demonstrate compliance with applicable requirements.

5. CASL Compliance

ISDCO is committed to complying with Canada's Anti-Spam Legislation and applicable regulations.

Where a communication constitutes a commercial electronic message, ISDCO will take reasonable steps to ensure that:

  • the required consent has been obtained;

  • the sender and relevant contact information are properly identified; and

  • a readily accessible unsubscribe mechanism is included.

Consent may be express or, where permitted by law, implied. The availability and duration of implied consent depend on the circumstances and applicable CASL requirements.

ISDCO does not consider simply having access to a person's business email address to automatically constitute consent to receive all electronic marketing communications. Any reliance on implied consent will be based on the circumstances permitted by CASL.

6. Cookies and Similar Technologies

The Website uses cookies and similar technologies to support website functionality, security, analytics, and user experience.

Cookies may be used to:

  • enable Website functionality;

  • remember certain preferences;

  • understand Website traffic and usage;

  • measure the effectiveness of communications;

  • improve Website performance; and

  • help identify technical or security issues.

Some cookies may be placed by third-party service providers that support the operation of the Website.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the Website.

7. Google Analytics and Website Analytics

ISDCO may use Google Analytics or other website analytics services to understand how visitors use the Website and to improve its content, functionality, and performance.

Analytics services may collect information such as:

  • IP address or an approximate location derived from IP address;

  • device and browser information;

  • pages visited;

  • referring websites;

  • approximate visit duration;

  • interactions with Website content; and

  • general usage patterns.

Analytics information is generally used in an aggregated or statistical manner to understand Website traffic and performance.

Google and other analytics providers may process information on servers located outside Canada and may be subject to the laws of other jurisdictions.

For more information about Google's privacy practices, users may review Google's applicable privacy documentation.

8. Third-Party Service Providers

ISDCO may use third-party service providers to support the operation and administration of the Website and ISDCO's activities.

Depending on the services being used, these providers may assist with:

  • website hosting and infrastructure;

  • website security;

  • website analytics;

  • email communications and newsletters;

  • contact and membership forms;

  • event registration;

  • payment processing;

  • document and file storage;

  • information technology;

  • advertising administration; and

  • other administrative or technology-related services.

These service providers may process personal information on ISDCO's behalf and are expected to use that information only for the purposes for which it was provided or as otherwise authorized by ISDCO or permitted by law.

Some service providers may process or store personal information outside Canada. Information processed outside Canada may be subject to the laws of the jurisdiction in which it is processed.

9. Advertising and Sponsorship

ISDCO may collect information from organizations or individuals who inquire about advertising, sponsorship, promotional opportunities, or other commercial relationships with ISDCO.

This information may include contact information, organization information, billing information, advertising preferences, and other information reasonably required to administer the relationship.

ISDCO may use this information to:

  • respond to advertising or sponsorship inquiries;

  • administer advertising or sponsorship arrangements;

  • process payments;

  • communicate with advertisers or sponsors;

  • publish or administer advertising materials; and

  • maintain appropriate business and financial records.

Advertising or sponsorship with ISDCO does not necessarily constitute an endorsement of the advertiser, sponsor, product, or service.

10. External Links

The Website may contain links to external websites operated by third parties, including government agencies, healthcare organizations, professional organizations, educational institutions, advertisers, sponsors, and other organizations.

External links are provided for convenience and informational purposes.

ISDCO does not control the privacy practices, security, content, or policies of third-party websites and is not responsible for their collection, use, disclosure, or protection of personal information.

We encourage you to review the privacy policy of any third-party website before providing personal information.

11. How We Use Personal Information

ISDCO may use personal information for purposes including:

  • responding to inquiries;

  • processing membership applications;

  • administering memberships;

  • administering events and educational programs;

  • communicating with members and stakeholders;

  • distributing newsletters and other communications;

  • administering advertising and sponsorship arrangements;

  • processing payments;

  • maintaining organizational records;

  • improving the Website;

  • analyzing Website traffic and usage;

  • complying with legal, regulatory, accounting, or administrative obligations; and

  • other purposes disclosed at or before the time information is collected or otherwise permitted by law.

ISDCO will not use personal information for a materially different purpose without obtaining consent where consent is required by law.

12. Disclosure of Personal Information

ISDCO does not sell or rent personal information.

Personal information may be disclosed to service providers, contractors, professional advisors, payment processors, technology providers, or other third parties where reasonably necessary to provide services or administer ISDCO's activities.

ISDCO may also disclose personal information where required or permitted by law, including in response to legal processes, court orders, regulatory requirements, or where necessary to protect the rights, property, or safety of ISDCO or others.

13. Protection of Personal Information

ISDCO takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction.

However, no method of Internet transmission or electronic storage is completely secure. ISDCO cannot guarantee the absolute security of information transmitted through the Website.

14. Retention of Personal Information

ISDCO retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, administer ongoing relationships, maintain appropriate organizational records, resolve disputes, and comply with legal, accounting, regulatory, or other requirements.

When information is no longer required, ISDCO will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable retention requirements.

15. Access and Correction

Subject to applicable law, individuals may request access to personal information held by ISDCO about them and may request correction of inaccurate or incomplete information.

Requests should be made in writing using the contact information below.

ISDCO may require sufficient information to verify the identity of the requester before responding to a request.

16. Privacy Complaints and Questions

If you have a question, concern, or complaint regarding ISDCO's privacy practices, please contact:

Independent Surgical & Diagnostic Clinics of Ontario (ISDCO)
7330 Yonge Street, Suite 120
Thornhill, Ontario L4J 7Y7
info@isdco.ca

ISDCO will review privacy concerns and respond within a reasonable period.

17. Changes to This Privacy Policy

ISDCO may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or organizational activities.

The updated Privacy Policy will be posted on the Website with a revised effective date.

18. Contact Us

For questions about this Privacy Policy or ISDCO's privacy practices, please contact:

Independent Surgical & Diagnostic Clinics of Ontario (ISDCO)
7330 Yonge Street, Suite 120
Thornhill, Ontario L4J 7Y7
info@isdco.ca